Frequently Asked Questions

 

What is your return policy?

Once your item is personalized, it is non refundable and not eligible for a return.  If you believe you have made a mistake on your order, contact us immediately to see if we have processed it yet.  We cannot guarantee a change can be made.

 

What is your product warranty?

Different items has different warranties.  If you have a specific question, please ask.

 

Pictures

 

We work hard to take accurate pictures of our products utilizing natural light whenever possible.  However, due to the variance in screen ages, settings and overall differences, we cannot guarantee the accuracy of the color of the picture on your computer or smartphone screen.  The product image is designed to give you an estimate only.  We will not refund money due to screen color difference.

 

Sizes

Comfort Colors Sweatshirts, Columbia PPG Fishing Shirts and Tank Tops are all unisex sizes and run big.  The Ombre Sweatshirt is a women’s size.

 

Purse Pockets

 

At times, the inner pocket of the purse will be sewn shut to accommodate the monogram.  When this happens, we never advertise this pockets as usable.  The sewn pocket will never be visable on the purse.

 

Free Stickers

 

Yes we offer free I Flew the Nest stickers.  We ask that you call us and simply pay the postage for the goodies~

 

What is your typical turnaround time for shipping?

In most cases we will monogram and ship your item within one week.

What method do you use to ship?

We will usually use UPS ground or USPS Priority service mail.  If you would like to insure your package for a higher amount or would like an express service used, please contact us prior to placing your order

How do I track my order?

Once your order ships, you will receive a tracking number via email.  PLEASE NOTE, it will take up to 48 hours for your shipment to show up on the carrier’s website as it has to be scanned in at the location.